Service List

Research

  • User research
  • Ethnography
  • Site analytics
  • Usability testing
  • Call centre monitoring
  • Persona development

Strategy

  • Requirements gathering
  • Competitor & market analysis
  • Vision development
  • Digital strategy
  • Customer experience mapping
  • Multichannel planning
  • Alignment workshops
  • Service design

Design

  • Workshops, Sprints & Hacks
  • Product ideation & innovation
  • Design Thinking techniques
  • User Experience (UX)
  • Prototyping

Mentoring & training

  • Mentoring for leaders
  • UX & CX training for teams

Research

  • User research
  • Ethnography
  • Site analytics
  • Usability testing
  • Call centre monitoring
  • Persona development

Strategy

  • Requirements gathering
  • Competitor & market analysis
  • Vision development
  • Digital strategy
  • Customer experience mapping
  • Multichannel planning
  • Alignment workshops
  • Service design

Design

  • Workshops, Sprints & Hacks
  • Product ideation & innovation
  • Design Thinking techniques
  • User Experience (UX)
  • Prototyping

Mentoring & training

  • Mentoring for leaders
  • UX & CX training for teams