Service List

Research

  • User research
  • Site analytics
  • Usability testing
  • Call centre monitoring
  • Ethnography

Strategy

  • Business requirements
  • Competitor analysis
  • Content strategy
  • Customer experience maps
  • Multichannel planning
  • Vision development
  • CX Strategy

UX Design

  • Information architecture
  • Wireframe design
  • Interaction design
  • Persona development
  • Prototyping

Change & measure

  • Design workshops
  • Alignment workshops
  • Ongoing feedback
  • Periodic research
  • Capabilities development

Research

  • User research
  • Site analytics
  • Usability testing
  • Call centre monitoring
  • Ethnography

Strategy

  • Business requirements
  • Competitor analysis
  • Content strategy
  • Customer experience maps
  • Multichannel planning
  • Vision development
  • CX Strategy

UX Design

  • Information architecture
  • Wireframe design
  • Interaction design
  • Persona development
  • Prototyping

Change & measure

  • Design workshops
  • Alignment workshops
  • Ongoing feedback
  • Periodic research
  • Capabilities development